FREQUENTLY ASKED QUESTIONS
DO YOU SHIP OUTSIDE OF THE PHILIPPINES?
Not yet! Hopefully soon, we can service our customers all over the world.
DO YOU ALLOW RESELLING?
Unfortunately, we do not allow reselling as of the moment. All products are sold directly from our website and at our physical store.
DO YOU ALLOW CONSIGNMENT OF ITEMS?
Sure, we’d love to take a look at your products! Send us a message at reginetolentinoatelier@gmail.com
DO YOU HAVE A PHYSICAL STORE?
Yes, we’re located at Unit 6 and 7 Valencia St. cor. N. Domingo Street Valencia Hills Condominium Commercial Complex, Quezon City, 1112 Metro Manila.
You can find us on Waze and Google Maps by pinning our location, “Regine Tolentino Atelier".
We're between Metropole and Metrobank Valencia.
ARE THE MEASUREMENTS OF YOUR ITEMS ACCURATE?
We try to be as accurate as we can so the items can fit you perfectly! The measurements presented next to the items are guides to check what size is perfect for you! Please allow errors for the following products:
Face Masks: -0.5” to +0.5”
Gowns: -1” to +1”.
IS THERE INSURANCE FOR MY PACKAGE?
Yes! Your package is insured up to Php 500. But don’t worry, it rarely happens that a package gets lost or damaged while in transit. If you’re worried that this might happen to you, send us an email at reginetolentinoatelier@gmail.com
DO YOU HAVE ANY DISCOUNTS OR PROMOS?
Sometimes we have promotions and discounts that run for some time. We’ll let you know through our social media platforms and emails! If you’d like to be updated when we have these, you can subscribe to get our emails on our website and turn on notifications on Instagram and Facebook!
HOW DO I LOCATE MY PACKAGE? WHAT DO I DO IF MY TRACKING CODE DOESN’T SHOW UP?
Your tracking information is coded once the product has been shipped. If you are not able to track your package, please check again at a later time. If you are still having problems with tracking your package, send us an email at reginetolentinoatelier@gmail.com
THE PRICE OF ONE OF THE ITEMS I LIKE HAS CHANGED SINCE VIEWING IT OR ADDING IT TO MY CART. IS THAT NORMAL?
Yes, this may happen sometimes as prices change due to factors such as stock level, sale period, customer demand and such.
WHAT PAYMENT OPTIONS DO YOU HAVE?
We accept payments through the following channels:
GCash Bank Transfer/ Express Send
BDO Online Bank Transfer / Over-the-Counter Payment
Metrobank Online Bank Transfer / Over-the-Counter Payment
Visa/ Mastercard
Paypal
Cash on Delivery
LBC
Grab Pabili
Lalamove Purchase Service
WHAT COURIERS DO YOU USE TO DELIVER PACKAGES
All packages are handled by J&T Express, Gogo Express, Grab or Lalamove.
HOW MUCH ARE YOUR SHIPPING FEES?
Please see Shipping Policies for shipping options.
I WANT TO CHANGE SOME OF MY ORDER DETAILS, IS THAT POSSIBLE?
Yes, as long as you have not yet settled payment for it. Send us an email at with the following details:
EMAIL SUBJECT: Change Order Request
Email Text
Your Name
Order Number
Items you’d like to add/remove.
Please note that change order requests are subject for approval depending on the following factors: (a) availability of the replacement item, (b) status of delivery, (c) availability of items to be added, and other relevant factors.
I WOULD LIKE TO CHANGE MY PAYMENT METHOD. HOW DO I DO THIS?
Sure! To know how to settle payment using one of our other payment methods, you can check our Payment Methods Page. Let us know what option you’d like by emailing us at reginetolentinoatelier@gmail.com
AFTER PAYING, HOW LONG WILL IT TAKE BEFORE I RECEIVE MY ORDERS?
After payment, you need to submit an email to reginetolentinoatelier@gmail.com so that we can verify your purchase. As soon as your payment has been verified, your order will be scheduled on the nearest available shipping date. You may receive your package in 3-10 days depending on your location.
For COD or Pabili Payments, you may receive it in 1-3 days or same-day delivery depending on the availability of items.
IS THE PRODUCT’S COLOR DEPICTED ACCURATELY?
We try our best to capture the product as accurately as possible however, the image may distort colors depending on lighting, monitor display and other factors outside of our control.
HOW CAN I INVEST IN YOUR STARTUP?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.
DO YOU HAVE INTERN POSITIONS?
Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.